Shipping policy

SHIPPING INFORMATION 

*Free shipping on orders over $100 applicable only in the States of the Continental USA. Does not apply for orders shipping to Alaska, Hawaii, US Territories, or Canada.

We accept orders every day of the week, and we ship every day from Monday through Friday, except holidays, normally within two business days of receipt of your order. We ask that you please plan in advance if you need your item by a certain date.  For retail orders with the United States, we ship via USPS Priority Mail, which includes insurance and normally takes 2-3 business days for delivery. and occasionally by USPS First Class Mail. For retail orders from outside the United States, we normally ship via USPS First Class International, which normally takes 5-14 days, but faster (and more expensive) shipping choices may be selected at checkout. Shipping and handling charges are calculated based on your postal code and the weight of items you order, and they are automatically calculated when you place your order. 

For bulk orders and some international orders, if postage is not automatically calculated, please email us at sales@celestialbuddies.com, and we will promptly provide a quote. 

If you choose a shipping method that does not include insurance and your item is lost in the postal system, you may make a complaint to the USPS or UPS, but Celestial Buddies will not ne responsible for refunding your payment..   

USPS:

If your item is lost in the postal system,  please contact your LOCAL Post Office or USPS.com with your tracking number and printed shipping confirmation email to  file a claim.   (We do NOT recommend that you contact the USPS HOTLINE , as this can take a lot of time, and, in the end, they will likely tell you only what your tracking report already says).  At the Local Post Office, ask who delivered the parcel and the details about that day's delivery. They are accustomed to these types of questions, and they can usually provide helpful information.   If you need to file a formal claim, your Local Post Office will assist you, as Celestial Buddies, LLC does not file claims on our customers' behalf.  

Once the USPS has reported your shipment as "Delivered," Celestial Buddies will not be responsible for anything that might have happened after the delivery.

All shipping costs are the customer's responsibility.  Unless otherwise specified, if you are exchanging an item, you are responsible for paying shipping to send it back to us, and for us to ship the new item to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Celestial Buddies, LLC reserves the right to ship some orders via UPS, even when USPS Priority has been chosen by the customer, if doing so will result in faster and/or less expensive delivery service.

FIRST CLASS INTERNATIONAL MAIL:

 By using the service USPS First Class Mail International, you will be agreeing to the following terms*:
 
1. Celestial Buddies, LLC  does not provide insurance on First Class International Packages, nor does USPS.
2. There is absolutely nothing Celestial Buddies, LLC can do to speed the delivery/customs process on these orders
3. We will provide you with a tracking number for these shipments, but once the item leaves the United States, we cannot provide tracking additional tracking for the item or inquire about its status, beyond what is available to you at USPS.com
 
UPS:
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Individual orders can be shipped via UPS at your option but UPS will be more expensive than USPS for most such orders.  Wholesale orders are shipped via UPS.  Inquire for more information.